Username and Password

Managing your login and password is essential for keeping your account secure. Get guidance on logging into your account and resetting your password. By understanding these topics, you can ensure that your account remains protected and accessible, even if you encounter issues.

How to log into my account?

• As organization administrators

To log into the system, a username and password are required. You will receive initial username and password from the Dive team for your first login. After logging in once, you will be asked to change the password.

• As patients or therapists

A link will be sent to you leading to the registration page. Fill in all details accurately and clearly. After verifying the details, you will receive an email with a link to confirm the account.

Make sure to choose a password that you will remember but is hard to guess.

My new password is not working

The password requirements for Dive are:

• Minimum 8 characters
• At least one uppercase letter
• At least one number
• At least one special character (., !@#$%)